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My Support
It's so easy, you can even do it yourself!

Watch the video to learn how you can manually change the One Tap's filter cartridge yourself.

Dear Customer,

Kindly submit your Installation details for appointment scheduling. Our Service Team will reach out to you shortly to go over the details and confirm your availability and Installation date over WhatsApp.

For your installation status, please contact us at 1-700-81-6609 (Monday - Friday, 9am - 6pm).

Thank you.


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Please find answers to your most asked questions through our FAQs and Support tab. For more answers and assistance, please reach us through our Customer Support team. Please submit your details here.

Note: Our Customer Support team does not monitor emails sent directly to our email addresses.


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Established in 2003, the fully Malaysian-owned Intrix Group, is one of the top hydro and thermal technology companies worldwide, with 18 patents to our name.
With research and development at our core, our innovations have been commissioned for use at the 2012 London Olympic games; and for Sir Ranulph Fiennes Antarctica Traverse in 2013 (where they designed a hot water system for use at -90°C).
Over the past two decades, INTRIX group has been the vendor of choice for our pioneering solutions, high quality, and reliability. 65% of the group's business is from the UK and the remaining in South East Asia, comprising three business segments namely exports, projects, and consumer products (Intrix Lifestyle).
Local clients include luxury hotels such as the Four Seasons, Hard Rock Hotel, Resort World Genting, and high-traffic F&B brands such as Chatime and Secret Recipe. We are also one of the strategic collaboration partners of Signature Kitchen. As innovators, INTRIX cares deeply about challenging norms with safety and sustainability as our top priority.
We have designed, and currently supply water heaters, heat pumps and instant purified boiling water taps for both commercial projects and residential use.

INTRIX One Tap represents the innovative features that our world-class water purification system will provide to consumers – all in just One Tap.
It is an instant boiling water tap, hot enough to cook instantly and brew tea and coffee; as well as a water purifier that provides fresh, pure & safe drinking water at ambient temperature.
It is a smarter, contemporary and high quality lifestyle product for this generation.

It is a wonderful kitchen appliance designed to provide you with clean and safe water for cooking, drinking, washing, and sterilising.
INTRIX One Tap creates an elegant, clean, spacious & safe kitchen while saving time & energy with no hassle when boiling water and cooking (e.g. instant pasta, instant noodle, rice vermicelli, half boiled eggs, oats, brew coffee, teas, soup, etc).

Yes because One Tap eliminates all the bacteria, viruses, suspended solids, parasites and organism macromolecules while preserving dissolved salts & essential minerals in water.

Both use the same INTRIX One Tap boiling unit, however they have slightly different features.
2-in-1 is a supplementary tap that supplies only purified hot and ambient drinking water, while the 4-in-1 tap supplies the same plus non-purified hot and ambient tap water.
In other words, you can replace your kitchen faucet completely with the 4-in-1 tap and enjoy washing your dishes or hands with warm or hot water.
4-in-1 tap comes with two tap levers, one for purified hot and ambient water vs the other for regular hot and ambient tap water, no additional toggling required.

No, the hot water stored in One Tap will only be reheated after a set temperature drop.
Reboiled water causes negative effects to health if the water is still contaminated (heavy metals, chemicals etc).
For One Tap, the water at the hot water storage tank is safely filtered, and there are only minerals left in the water. Thus even with multiple reheats, there is no further contamination / toxins.

Yes, the temperature is adjustable on the boiling unit between 60 °C to 98 °C.

Water reaches boiling point at different temperatures at different pressures.
At 100 °C, boiling water turns into steam and can easily cause the tap to sputter.
INTRIX One Tap limits the temperature at 98 °C without compromising boiling point to ensure safety for consumer use.

Intrix One Tap is tested, inspected, and approved by SIRIM for water and electrical safety requirements while also satisfying European and UK standards including UK's Water Regulations Approval Scheme (WRAS) and has passed stringent tests that comply with their water quality assurance, including checks for leaks, water contamination and waste minimisation.
The tap is heat-proof to the touch and has an automatic temperature and altitude calibration to prevent sputtering.
The advanced child-proof press-and-turn-to-activate system would prevents children from accessing boiling water without supervision.
In the case of a water supply shortage, the Intrix One Tap would not overheat or cause dry burn.

INTRIX filters are designed to be 95% recyclable with 80% wastage reduction and are thoughtfully designed to reduce waste yet purify thoroughly.
The 3-stage nano filter cartridge consists of sediment filters, activated carbon block filters and nanofiltration membranes so microbes as small as 10 nanometer and 99.99% of bacteria, algae and viruses are effectively removed while preserving natural minerals in water.
Besides that, the filter cartridge is certified with international water safety standard NSF 42 & 53, and Halal certified.
Built to last longer, the filter only requires changing once a year or as indicated on the filter alarm system.

The filter needs to be changed once a year. For FlexiOwn customers, a complimentary 3-years’ service is offered while customers who purchase the Intrix One Tap via the outright method, may get the filter changed at only RM580 per year.

No, INTRIX One Tap only needs one filter cartridge replacement yearly without any other maintenance.

Yes, each unit comes with a standard one (1) year defect warranty except for the filters. The filter lifespan highly depends on the quality of incoming water. The warranty also includes on-site comprehensive warranty (parts and labours covered) at no additional cost.

An average electric kettle for a family of 4 will consume approximately between 1.8 to 2 kWh per day to boil water.
In contrast, INTRIX One Tap consumes between 0.6 to 0.8 kWh per day on Eco mode which translates up to 70% of energy saving compared to an electric kettle.

In terms of electricity bill, the electric kettle consumption based on the above assumption translates between RM 0.64 to RM 0.98 per day (depending on tariff category).
In contrast, INTRIX One Tap provides you with a similar supply of hot water per day which costs between RM 0.23 to RM 0.39. On average, you can save up to 70% of your monthly electricity costs for hot water.

Yes, delivery and installation is provided by INTRIX at F.O.C!

All that is needed is a 13A plug point below your counter, and space to place the unit. In case an electrical plug point is not available beneath the kitchen sink where the One Tap's boiler is installed, our installation team will pull a wire (from the nearest plug-point, within a 3-meter distance) and install a new plug-point there.
Besides that, our team can install the tap onto almost any surface including quartz stone, marble, granite, tile, cement, stainless steel, and wood.

The installation process usually takes within 1 to 2 hours, including hole-drilling on the countertop for One Tap's faucet installation and connection.
Your kitchen will look more elegant, clean and spacious than before with no cleaning tasks required after the installation.

No, One Tap only works with the One Tap system, as it is designed specifically for hot water (up to 98°C).
The One Tap is also certified by UK's Water Regulations Approval Scheme (WRAS) through stringent tests that comply with their water quality assurance, including checks for leaks, water contamination and waste minimisation.
However, for personalisation customers can choose from two colour options according to preference and style – chrome or matte black.

Get in touch

INTRIX Lifestyle Sdn Bhd

2, Teknologi Kubik,
No. 6, Taman Sains Selangor,
1, Jalan Teknologi 3/4, Kota Damansara,
47810 Petaling Jaya, Selangor, Malaysia.

Email us on

hello@intrixgroup.com

Contact us

1700-81-6608