Refund & Delivery Policy
When an order is accepted, we will do our best to ensure that your order will be dispatched and installed (if required) within 7 working days of order placement. This is subject to stock availability and receipt of clear funds, however Intrix cannot be held liable for
(a) any failure or late deliveries for any reason
(b) any damage or loss due to unloading or packaging; or
(c) damage to property caused upon entering premises to deliver the products
You must inspect the products and verify your order upon delivery, and notify us within 7 days from the date you receive the products of any incorrect order or damaged products, in writing or by contacting our customer services team at 1-700-81-6608. We will only accept returns and proceed for a refund, subject to the following:
a) Products are returned only in Malaysia.
b) The products were received in the last 7 days
c) Products must be problematic and in their original condition and packaging accompanied by the original invoice.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
No.6, Jalan Teknologi 3/4,
Taman Sains Selangor,
47810 Petaling Jaya,